TechForum
26 Sept

Beyond omnichannel: How opti-channel strategies are transforming CX

The evolution from omnichannel to opti-channel represents a fundamental shift towards intelligent, data-driven customer engagement, says Dion Millson, head of AI strategy at Connect.

TechForum
4 Sept

Maximise AI’s impact on CX with data-first approach

A deep-dive co-analysis of the customer’s existing environment, operational metrics and unstructured data sets forms the bedrock of Connect's AI deployment strategy, says Greg Jarvis, head of customer success at Connect SA.

Business
Aug 1, 2025

Connect acquires Elerian AI to expand AI services offering

Elerian AI is a specialist in conversational AI-optimised contact centres.