Business
Aug 1, 2025

Connect acquires Elerian AI to expand AI services offering

Elerian AI is a specialist in conversational AI-optimised contact centres.

CX
Apr 29, 2025

ConnectLive Roadshow on the future of AI-enabled contact centres in SA

Each event explored how businesses can unify their contact centre ecosystems, leverage AI and adopt cloud technologies to deliver context-aware, personalised customer interactions.

Artificial Intelligence
Apr 15, 2025

How AI-powered virtual agents enhance efficiency in contact centres

Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual agents, driving the rise of immersive digital CX.