TechForum
Maximise AI’s impact on CX with data-first approach
A deep-dive co-analysis of the customer’s existing environment, operational metrics and unstructured data sets forms the bedrock of Connect's AI deployment strategy, says Greg Jarvis, head of customer success at Connect SA.
Business
Connect acquires Elerian AI to expand AI services offering
Elerian AI is a specialist in conversational AI-optimised contact centres.
CX
ConnectLive Roadshow on the future of AI-enabled contact centres in SA
Each event explored how businesses can unify their contact centre ecosystems, leverage AI and adopt cloud technologies to deliver context-aware, personalised customer interactions.
Artificial Intelligence
How AI-powered virtual agents enhance efficiency in contact centres
Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual agents, driving the rise of immersive digital CX.