A deep-dive co-analysis of the customer’s existing environment, operational metrics and unstructured data sets forms the bedrock of Connect's AI deployment strategy, says Greg Jarvis, head of customer success at Connect SA.
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Timeline
2025
September
- 4.
August
- 1. Elerian AI is a specialist in conversational AI-optimised contact centres.
April
- 29. Each event explored how businesses can unify their contact centre ecosystems, leverage AI and adopt cloud technologies to deliver context-aware, personalised customer interactions.
- 15. Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual agents, driving the rise of immersive digital CX.
March
- 7. AI, automation and cloud technologies are transforming customer interactions and experiences.by Tracy Burrows
February
- 5. ConnectLive 2025 provides a platform for industry experts and decision-makers to explore solutions, share best practices and network with peers who are shaping the future of CX.