Each event explored how businesses can unify their contact centre ecosystems, leverage AI and adopt cloud technologies to deliver context-aware, personalised customer interactions.
Press release
Client content
Sponsored content
Timeline
2025
April
- 29.
- 15.Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual agents, driving the rise of immersive digital CX.
March
- 7.AI, automation and cloud technologies are transforming customer interactions and experiences.
February
- 5.ConnectLive 2025 provides a platform for industry experts and decision-makers to explore solutions, share best practices and network with peers who are shaping the future of CX.