Rather than replace contact centre agents, AI is poised to enhance their capabilities and redefine their roles, says Martin Cross, chief strategy officer at Connect.
Press release
Client content
Timeline
2023
December
- 7.
October
- 23. With real-time data analysis, the contact centre of the future will be able to anticipate a customer query, says Martin Cross, chief strategy officer at Connect.
August
- 25. The partnership will enhance the choice of contact centre as a service solutions offered in the country.
July
- 5. Customer engagement approaches need to evolve into the opti-channel realm, says Gert Swart, group CTO of Connect.
June
- 28. By bringing together human interaction and technology, and harnessing connected data, companies can create better experiences for customers and employees, says Karl Reed from Connect SA.
- 22. Forward-thinking companies are transforming contact centres to re-imagine how they interact with customers and deliver memorable outcomes, says Karl Reed, Connect SA.
March
- 15. The first step to a successful contact centre cloud migration starts with an assessment of business needs in terms of the company's contact centre capabilities, says Karl Reed, VP of Solutions at Connect SA.