Ethel Luvhimba, Service Delivery Manager at Attacq, ensures seamless delivery of IT services aligned with stakeholder expectations and measurable SLAs. Drawing on over 15yearsof experience, they oversee incident, problem, and change management processes, driving service excellence and continuous improvement using ITIL-aligned methods.

They lead multidisciplinary service delivery teams, manage vendor engagements, and present performance metrics via dashboards and quarterly reviews, ensuring transparency and actionable insights across client interaction. With recognized leadership and analytical skills, they’ve implemented optimization initiatives that enhance customer satisfaction, reduce ticket resolution times, and elevate operational efficiency.

By translating technical risk into strategic business insights, they foster governance-conscious culture across stakeholders. They’ve driven measurable performance improvements—streamlining IT efficiency, enhancing service controls, and strengthening vendor governance.

Ethel holds qualifications in IT Management, Risk Management and Project Management and is ITIL&COBIT‑certified. Known for balancing technical acumen with strategic vision, they bring both credibility and empathy to service leadership. Outside work, they’re passionate about hiking and road running, adding a personal dimension to their professional persona.