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Accredited Customer Experience Advisor® (ACXA®) Training Course

4 OCTOBER 2024 - THE FORUM, BRYANSTON - 09:00 (GMT+2) - 7 HOURS

The CX Revolution: Personalization,
AI, & Planet-Friendly Practices

Ready to revolutionise your customer-facing approach? Join us for a one-day deep dive into the strategies shaping the future of customer experience (CX). We'll go beyond generic interactions, delving into the art and science of hyper-personalization that speaks directly to each individual. But it doesn't stop there. We'll explore how AI and automation transform customer service and uncover the surprising ways sustainability can become your competitive advantage.

Are you curious to learn how Netflix keeps you hooked? Want to design chatbots that feel human? Interested in green marketing that resonates? This workshop is packed with interactive exercises, real-world case studies, and actionable insights you can immediately apply to your business. Successful completion of this workshop also awards you the Accredited CX Advisor® (ACXA®) certification, underwritten by the prestigious Academy of Customer Experience and the PMI.

If you're ready to take your CX to the next level and gain a newly recognised credential, don't miss out on this opportunity to learn, network, and get inspired.

What will you gain from the course?

Framed discussion 30-minute overview – 15-30 minutes exercises

Personalization – Immersive Technologies – Omnichannel Management – Customer Experience Management – Needs of Customers

Based on direct experience, especially in South Africa, plus Gartner, Forrester, CXPA, ACE, and PMI

What to have available?

More information on what will be required will be communicated on completion of the registration process.

Who should attend?

The course is well suited for: customer experience practitioners including but not limited to:

Those already qualified. ACXS, ACXP, ACXM, ACXC, ACXMe, CCXP, CMS, plus those new to CX and Experience Management
(who want to get the inside track and develop their CX superpowers).

Click here to register Training Course

Event Sponsor

About Business Performance Group

Founded in 1992, the Business Performance Group has spent the last 24 years travelling the world working with and learning from some of the world's best known and top performing companies. BPG is widely known and respected for its expert trainers, coaches and consultants who have had individual successful careers. Many of whom are published authors and well-known thought leaders. Customer experience pioneer and best-selling author Steve Towers said "This is a turning point in the customer experience field. Customers have started to make buying and loyalty decisions based solely on customer experience and companies are starting to realise that customer experience is their main differentiator. These companies are also starting to realise that in order to make a real, tangible and lasting change they sometimes need outside help from people who have been there and done it all over the world, people who have worked with and learned from the best." Foundations for Customer Centricity author, James Dodkins added "After working all over the world with the corporate elite we realised that there needs to be a shake-up in order to further customer experience and centricity within the UK & Europe. Adding our Accredited Customer Experience (ACX) Training & Certification program to our Certified Process Professional (CPP) training we're excited to take the customer experience knowledge that has traditionally been kept behind the closed doors of the world's best performing companies and share it with a much wider market."

Visit: www.bpgroup.org