Welcome and scene-setting
International Keynote Address: How to digitally transform with the customer in mind
Steve Towers , (ACXC, CPPC), CEO & Founder, BP Group
Panel Discussion: How customer experience forms an integral part of every organisation’s digital transformation journey
Wrap-up and close of conference
How Omni-channel CX has become a non-negotiable customer expectation.
Veronica Onoja-Babayemi , Vice President & Customer Experience Director, Airtel Network Limited
How to adjust and adapt to the accelerated rate of digital disruption as a CX professional?
Estie van Der Watt , Executive Manager: Customer Experience, LAWtrust