Key initiatives
- How to digitally transform with the customer in mind
- How customer experience forms an integral part of every organisation’s digital transformation journey
- The role of analytics in enhancing Employee Experience (EX)
- Leveraging cloud technologies for enhanced and effortless CX
- The rise of chatbots and virtual assistants
- CX/Call centre automation with AI, ML and IoT
- The rise in contactless and self-services
- How the COVID-19 pandemic led to the rise in Tele-health
- The need for enhanced cyber-security for the digital customer to have peace of mind.
- Inspiring customer retention through loyalty programmes
- How Omni-channel CX has become a non-negotiable customer expectation.
- How to handle data transparency and data privacy to inspire customer confidence and trust
QUICK LINKS
TIMES
Virtual Conference
20 October
08:30am - 16:00pm
