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Key initiatives

  • How to digitally transform with the customer in mind
  • How customer experience forms an integral part of every organisation’s digital transformation journey
  • The role of analytics in enhancing Employee Experience (EX)
  • Leveraging cloud technologies for enhanced and effortless CX
  • The rise of chatbots and virtual assistants
  • CX/Call centre automation with AI, ML and IoT
  • The rise in contactless and self-services
  • How the COVID-19 pandemic led to the rise in Tele-health
  • The need for enhanced cyber-security for the digital customer to have peace of mind.
  • Inspiring customer retention through loyalty programmes
  • How Omni-channel CX has become a non-negotiable customer expectation.
  • How to handle data transparency and data privacy to inspire customer confidence and trust