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Effortless experience
Elevate your Customer Experience

Join the Executive Forum
2 March 2023 | The Leonardo, Sandton
A complimentary ITWeb Executive Forum brought to you in partnership with ServiceNow

Register Now

Date: 2 March 2023

Time: 07:30 (GMT+2)

Duration: 3 hours

Why should you attend?

Engage with CX leaders on emerging trends and new approaches to customer experience.

Discover the next frontier in CX – effortless experience.

Learn how to reduce confusion and friction in the customer journey.

Find out how effortless experience drives customer retention and business growth.

Agenda

Agenda
07:30

Registration

08:00

Welcome address & breakfast starters

James Francis, writer and ITWeb Brainstorm contributor

08:15

ServiceNow Introduction

Muhammed Omar, Country Manager, Africa, ServiceNow

08:30

Plated breakfast served

09:00

Effortless experience – the next frontier in CX

Jack Govender, Solution Sales Executive, Customer Workflows, ServiceNow

Jody Roberts, Presales Solution Consultant, Customer Experience Solutions, ServiceNow

10:00

Customer experience

Dhesigan Naidu, Head of Platform Operations, Vitality Global

10:30

Q & A and Close

James Francis, writer and ITWeb Brainstorm contributor

Speakers
Who should attend?

If you are a customer experience decision maker in the financial services, telecommunications, manufacturing, oil, gas, energy, utilities, retail or healthcare sectors, this event is for you! Including:

Chief Experience Officer, Chief Customer Officer, Customer Experience Executive, Customer Experience / Service General Manager or Senior Manager

Venue

The Leonardo, Sandton

Address: 75 Maude St, Sandown, Sandton, 2031

Telephone: + 27 87 536 0000

A beacon of hope in the heart of Africa's richest square mile. The Leonardo provides an opportunity to live, work and play amongst the hustle and bustle Sandton has to offer.

More about the venue:
www.theleonardo.co.za

Event Sponsor

About ServiceNow

ServiceNow delivers digital workflows that create great experiences and unlock productivity. This is the future of work.

The SN team are all here in CC should you require anything further simply send it out in this email chain.

Learn more at: www.servicenow.com