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Managing your off-site contact centre
When it comes to remote working, communication is even more crucial to effective team management, says 1Stream.
Innovative SA companies adapt to COVID-19
Call centres are looking to allow their staff to operate from home, says 1Stream.
Salesforce Lightning gets powerful with 1Stream
1Stream pioneered a full integration with Salesforce Lightning to offer businesses a more holistic CRM solution.
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Why speech analytics is a game changer for contact centres
Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.