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Top five contact centre trends in 2021
There has been a consistent increase in the need to incorporate chat into a contact centre, says 1Stream.
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Click to chat or call functionality brings customer choice, business efficiency
Through three widgets being installed on a business’s Web site, customers are immediately able to make contact via chat, call or video call, says 1Stream.
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1Stream contact centre solution available throughout southern Africa
The company is focused on streamlining contact centre operations through seamless integration and providing a single solution for all contact centre needs.
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Improve your customer service with contact centre integration
To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.