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1Stream integrates with Salesforce
Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.
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1Stream wins Partner of the Year Award in Africa
The Collab award showcases 1Stream's skills to act as a local competence centre for other partners requiring specialised assistance.
Call centre AI needs knowledge
Forward-thinking contact centres should be looking at how to prepare so they are ready to make the most of automation when the time is right, says Jed Hewson, co-founder and joint CEO of 1Stream.
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Contact centre integration: what and why?
A modern contact centre should have some form of integration between the telephony system and the company CRM, says 1Stream.