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Why speech analytics is a game changer for contact centres
Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.
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1Stream wins again at Collab Awards
The company has been named the Top Performer Africa at Collab Awards for two years running.
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1Stream integrates Zendesk call centre
Companies can now streamline their customer support by adding advanced contact centre voice functionality into Zendesk.
1Stream integrates with Salesforce
Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.