TechForum
To make a conversation feel authentic, you have to match the cadence of human interaction – especially in a contact centre environment, says Bruce von Maltitz, CEO of 1Stream.
TechForum
Why AI voice agents are being met with open arms
With sub-second response times and a deep understanding of the local context, AI voice agents are defining the next decade of the South African experience economy, says Bruce von Maltitz, CEO of 1Stream.
CX
Customers have new expectations – is your CX ready?
Proactive service uses data and triggers to anticipate customer needs and communicate at the right moment, without prompting.
CX
Is Black Friday testing your CX?
Poor service during Black Friday can damage trust, generate negative publicity and erode customer confidence.