SA's first ISO-certified CX provider for AI: Why it matters

Integrating AI voice into existing contact centre technology requires specialist expertise, says Bruce von Maltitz, CEO of 1Stream.

To make a conversation feel authentic, you have to match the cadence of human interaction – especially in a contact centre environment, says Bruce von Maltitz, CEO of 1Stream.

With sub-second response times and a deep understanding of the local context, AI voice agents are defining the next decade of the South African experience economy, says Bruce von Maltitz, CEO of 1Stream.