To make a conversation feel authentic, you have to match the cadence of human interaction – especially in a contact centre environment, says Bruce von Maltitz, CEO of 1Stream.
Timeline
2026
June
- 5.
May
- 5. With sub-second response times and a deep understanding of the local context, AI voice agents are defining the next decade of the South African experience economy, says Bruce von Maltitz, CEO of 1Stream.
February
- 6. Proactive service uses data and triggers to anticipate customer needs and communicate at the right moment, without prompting.