The future of customer experience isn’t human or AI; it’s human plus AI, working together to create a faster, more intelligent and empathetic service, says Bruce von Maltitz, CEO of 1Stream.
Timeline
2025
November
- 7.
August
- 19. AI's true power lies not in replacing humans, but in augmenting their capabilities and enabling businesses to deliver smarter CX solutions, says 1Stream.
June
- 13. Customers want fast, personalised, always-on service – and they expect it across every touch-point, says 1Stream.
April
- 24. Customers want quick answers, personal attention and smooth transitions from chat to call to self-service.