TechForum
AI and the human touch: Finding the right balance in customer experience
The future of customer experience isn’t human or AI; it’s human plus AI, working together to create a faster, more intelligent and empathetic service, says Bruce von Maltitz, CEO of 1Stream.
Artificial Intelligence
How AI is reshaping customer service
AI's true power lies not in replacing humans, but in augmenting their capabilities and enabling businesses to deliver smarter CX solutions, says 1Stream.
CX
Why custom-built CX makes business sense
Customers want fast, personalised, always-on service – and they expect it across every touch-point, says 1Stream.
Artificial Intelligence
AI-powered CX: Changing the way we connect
Customers want quick answers, personal attention and smooth transitions from chat to call to self-service.