CX
Proactive service uses data and triggers to anticipate customer needs and communicate at the right moment, without prompting.
CX
Is Black Friday testing your CX?
Poor service during Black Friday can damage trust, generate negative publicity and erode customer confidence.
TechForum
AI and the human touch: Finding the right balance in customer experience
The future of customer experience isn’t human or AI; it’s human plus AI, working together to create a faster, more intelligent and empathetic service, says Bruce von Maltitz, CEO of 1Stream.
Artificial Intelligence
How AI is reshaping customer service
AI's true power lies not in replacing humans, but in augmenting their capabilities and enabling businesses to deliver smarter CX solutions, says 1Stream.