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Avaya expands availability of OneCloud CCaaS into SA
With this expanded availability, the company is providing local organisations with digital capabilities that better connect customers and employees across any touchpoint, modality, device and channel.
3:20
Four tips for building a multi-experience contact centre
Customers need to connect effortlessly, when and how they want, whether it’s using voice, chat, mobile or an app, says Avaya.
5:30
The future-forward contact centre
CCaaS is a software model that allows organisations to acquire the applications and technologies they need to meet their customer experience strategies.
by Tiana Cline 3:50
Avaya Spaces adds new capabilities to modern workstream collaboration platform for hybrid work-from-anywhere era
AI-enhanced meetings and integrated voice and video calling powered by Avaya OneCloud CPaaS can now extend existing on-premises calling tech with Avaya Spaces.