Merchants goes live with Avaya Private Cloud solution
The contact centre transformation project comes as Merchants looks to achieve new levels of growth in the increasingly competitive BPO industry.
3:00
AI should ‘augment, not replace’, says Avaya
South African organisations are making headway on augmenting machine intelligence to drive better customer experiences, says Avaya’s Yaser Alzubaidi, speaking at Gartner Symposium/ITxpo.
4:30
Avaya to showcase the route to delivering experiences that matter at GITEX 2019
Avaya will display proven communications and collaboration use-cases developed in conjunction with customers and partners from across the globe.
2:20
Support for SMEs gets a boost
Even Flow Distribution will supply and support Avaya’s range of contact centre and unified communications solutions.