3:20

Four tips for building a multi-experience contact centre

Customers need to connect effortlessly, when and how they want, whether it’s using voice, chat, mobile or an app, says Avaya.

5:30

The future-forward contact centre

CCaaS is a software model that allows organisations to acquire the applications and technologies they need to meet their customer experience strategies.

3:50

Avaya Spaces adds new capabilities to modern workstream collaboration platform for hybrid work-from-anywhere era

AI-enhanced meetings and integrated voice and video calling powered by Avaya OneCloud CPaaS can now extend existing on-premises calling tech with Avaya Spaces.