Four tips for building a multi-experience contact centre

Customers need to connect effortlessly, when and how they want, whether it’s using voice, chat, mobile or an app, says Avaya.


The future-forward contact centre

CCaaS is a software model that allows organisations to acquire the applications and technologies they need to meet their customer experience strategies.


Avaya Spaces adds new capabilities to modern workstream collaboration platform for hybrid work-from-anywhere era

AI-enhanced meetings and integrated voice and video calling powered by Avaya OneCloud CPaaS can now extend existing on-premises calling tech with Avaya Spaces.