The role of technology in the digital transformation journey: A CIO’s perspective
To harness the potential of new technologies, we must ensure their adoption is guided by a well-defined digital transformation strategy, says Tony van der Linden, CIO of software solutions at BBD.
Smart servicing – the experience every customer deserves
Companies need smart solutions that fit into their unique environment, align to company strategies and meet the clients at the level they’re expecting, says Streicher Stegmann, executive and principal architect at BBD.
Navigating the journey to next-gen customer service with GenAI
Too often, companies attempt to leap directly to sophisticated chatbot implementations without laying the proper groundwork, says Kevin Staples, specialist software engineer and CEO of BBD Group.
A tech conference like no other, coming to you this September
The multiple tracks at Escape will feature speakers from various locations, including SA, the UK, Netherlands, Portugal and India.