TechForum
Securing the voice of the customer: A dual-layered approach to CX response security
Security and compliance are crucial at every stage of the customer engagement and the data management life cycle, says Luke Willemse, sales and marketing manager at Decisioneering.
TechForum
Why elevating UX to HX is better for business
Human experience relates to how the customer interacted with the organisation at every point of their journey, says Luke Willemse, sales and marketing manager at Decisioneering.
TechForum
AI agents set to transform CX for brands and customers
AI agents can learn, add context and identify sentiment, says Luke Willemse, sales and marketing manager at Decisioneering.
TechForum
Drive accountability and action across your business with real-time CX data
By taking on true omnichannel integration, Decisioneering enhances its understanding of the customer and their overall journey, says Luke Willemse, sales and marketing manager at Decisioneering.