Securing the voice of the customer: A dual-layered approach to CX response security

Human experience relates to how the customer interacted with the organisation at every point of their journey, says Luke Willemse, sales and marketing manager at Decisioneering.

AI agents can learn, add context and identify sentiment, says Luke Willemse, sales and marketing manager at Decisioneering.

By taking on true omnichannel integration, Decisioneering enhances its understanding of the customer and their overall journey, says Luke Willemse, sales and marketing manager at Decisioneering.