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Apr 5, 2019

I get by with a little help from a chatbot

Freshworks has taken an omnichannel approach to customer service, using chatbots to service simple requests and human interaction for more complex issues.

Apr 4, 2019

eBook: Omnichannel engagement a priority for companies

Reverse-engineer these five omnichannel customer engagement tricks to streamline support.

Mar 7, 2019

White paper: Raising the bar for digital employee experience

The workplace is becoming mobile and always available, forcing organisations to reimagine the employee experience.