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eBook: Building a recession-proof contact centre
A 12-step guide to maximising customer loyalty while optimising costs.
0:30
eBook: The buyers’ guide for customer service software
Defining the key principles behind the software purchase decision.
4:40
AI’s role in customer service
Artificial intelligence and machine learning have transformed the way vertical markets have come to interact with customers.
by Rebecca Haynes 1:20
eBook: The ultimate guide to customer support productivity
How to optimise your support for maximum customer delight.