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Chatting with bots
We've become accustomed to encountering chatbots online, but it's still early days for the contact centre chatbot in South Africa.
by Alison Job
4:50
I get by with a little help from a chatbot
Freshworks has taken an omnichannel approach to customer service, using chatbots to service simple requests and human interaction for more complex issues.
by Tarryn Giebelmann 0:30
eBook: Omnichannel engagement a priority for companies
Reverse-engineer these five omnichannel customer engagement tricks to streamline support.
0:40
White paper: Raising the bar for digital employee experience
The workplace is becoming mobile and always available, forcing organisations to reimagine the employee experience.