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Timeline

2019

July

  • 18.
    Businesses need to leverage technology to make customer experiences seamless across multiple touchpoints and allow them to have context-enriched conversations.
  • 01.
    Delivering a good CX requires an understanding of the rising expectations of today's customers and their rules of engagement.

May

  • 02.
    We've become accustomed to encountering chatbots online, but it's still early days for the contact centre chatbot in South Africa.

April

March