Businesses need to leverage technology to make customer experiences seamless across multiple touchpoints and allow them to have context-enriched conversations.
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- 18. today
- today 01. Delivering a good CX requires an understanding of the rising expectations of today's customers and their rules of engagement.
- 02. today We've become accustomed to encountering chatbots online, but it's still early days for the contact centre chatbot in South Africa.
- 05. today Freshworks has taken an omnichannel approach to customer service, using chatbots to service simple requests and human interaction for more complex issues.
- today 04. Reverse-engineer these five omnichannel customer engagement tricks to streamline support.
- 07. today The workplace is becoming mobile and always available, forcing organisations to reimagine the employee experience.