Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.
fingerprint Press release attach_file Client content create Sponsored content
- 02. today
- 05. today attach_fileCustomers want experiences marked by immediacy, personalisation and convenience.
- 29. today How to create seamless cross-channel experiences and win customers for life.
- today 18. Businesses need to leverage technology to make customer experiences seamless across multiple touchpoints and allow them to have context-enriched conversations.
- 01. today Delivering a good CX requires an understanding of the rising expectations of today's customers and their rules of engagement.
- 02. today We've become accustomed to encountering chatbots online, but it's still early days for the contact centre chatbot in South Africa.
- 05. today Freshworks has taken an omnichannel approach to customer service, using chatbots to service simple requests and human interaction for more complex issues.
- today 04. Reverse-engineer these five omnichannel customer engagement tricks to streamline support.
- 07. today The workplace is becoming mobile and always available, forcing organisations to reimagine the employee experience.