With fewer than 28% of organisations effectively integrating fulfilment and logistics into overall customer experience ecosystems, next level customer experience will demand a more holistic approach to service, says Avaya.

Contact centres are becoming cloud-based, AI-powered customer experience hubs where voice will play an increasingly important role, says Avaya.

Radical changes in the market are driving vendors to innovate in the unified communications space, say Unify and Atos experts.

Analytics has become an overwhelming challenge for many organisations, and demands built-in intelligence, says IBM.

Copying and extracting data allows it to lose value and context, and causes latency, which makes the data out of date, says IBM.

SA is among the emerging market leaders in terms of unified comms maturity and readiness to embark on true digital transformation, says Unify's Feras Zeidan.

IBM's POWER9 enterprise servers are designed to take companies into a multi-cloud artificial intelligence-enabled future.

Enterprises will increasingly move to multi-cloud environments for flexibility and agility in the era of digital disruption, says IBM.

Organisations must build cyber forensic readiness into their systems, says seasoned digital forensics investigator and prosecutor.

Information security `recipes' need to be appropriate for their context, says Manuel Corregedor, Telspace Systems.

Enterprises have a lot to learn from user experience in the consumer identity management space, says Ubusha's Andrew Whittaker.

Over half of successful cyber attacks are on endpoints, says Jeremy Matthews, Panda Security Africa.