Tracy Burrows
Mar 13, 2019

Next level intelligent customer experience spans the organisation

With fewer than 28% of organisations effectively integrating fulfilment and logistics into overall customer experience ecosystems, next level customer experience will demand a more holistic approach to service, says Avaya.

Mar 13, 2019

AI, next-generation voice the future trends in contact centres

Contact centres are becoming cloud-based, AI-powered customer experience hubs where voice will play an increasingly important role, says Avaya.

Nov 21, 2018

Business not as usual as digital collaboration takes hold

Radical changes in the market are driving vendors to innovate in the unified communications space, say Unify and Atos experts.

Nov 16, 2018

AI needs the right information architecture

Analytics has become an overwhelming challenge for many organisations, and demands built-in intelligence, says IBM.

Nov 16, 2018

Take analytics to the data, not vice versa

Copying and extracting data allows it to lose value and context, and causes latency, which makes the data out of date, says IBM.

Oct 30, 2018

Unified communications heads to the cloud

SA is among the emerging market leaders in terms of unified comms maturity and readiness to embark on true digital transformation, says Unify's Feras Zeidan.

Oct 15, 2018

IBM officially launches POWER9 in SA

IBM's POWER9 enterprise servers are designed to take companies into a multi-cloud artificial intelligence-enabled future.

Oct 15, 2018

IBM: the future is multi-cloud

Enterprises will increasingly move to multi-cloud environments for flexibility and agility in the era of digital disruption, says IBM.

May 25, 2018

Structure your business to gather digital evidence

Organisations must build cyber forensic readiness into their systems, says seasoned digital forensics investigator and prosecutor.

May 25, 2018

Do you have the recipe, tools and 'baker' for your security cake?

Information security `recipes' need to be appropriate for their context, says Manuel Corregedor, Telspace Systems.

May 24, 2018

Lessons from next-gen approach to user authentication

Enterprises have a lot to learn from user experience in the consumer identity management space, says Ubusha's Andrew Whittaker.

May 23, 2018

Endpoints the new frontier in security battle

Over half of successful cyber attacks are on endpoints, says Jeremy Matthews, Panda Security Africa.

Tracy Burrows
ITWeb contributor.

Tracy Burrows is ITWeb contributor.