Next level intelligent customer experience spans the organisation
With fewer than 28% of organisations effectively integrating fulfilment and logistics into overall customer experience ecosystems, next level customer experience will demand a more holistic approach to service, says Avaya.
AI, next-generation voice the future trends in contact centres
Contact centres are becoming cloud-based, AI-powered customer experience hubs where voice will play an increasingly important role, says Avaya.
Business not as usual as digital collaboration takes hold
Radical changes in the market are driving vendors to innovate in the unified communications space, say Unify and Atos experts.
Structure your business to gather digital evidence
Organisations must build cyber forensic readiness into their systems, says seasoned digital forensics investigator and prosecutor.
Do you have the recipe, tools and 'baker' for your security cake?
Information security `recipes' need to be appropriate for their context, says Manuel Corregedor, Telspace Systems.
Lessons from next-gen approach to user authentication
Enterprises have a lot to learn from user experience in the consumer identity management space, says Ubusha's Andrew Whittaker.