Ask any company, and they'll probably tell you that customer experience is one of their key focus areas. But ask them who's in charge of the customer experience, and the responses will be mumbled.

The flexibility of software-defined networking (SDN) is what enables some of the world's biggest companies to be innovative and scale their services to reach millions of people. In South Africa, there have been a lot of announcements around SDN and its big brother, software-defined wide area networking (SD-WAN), in the last few months. Are local firms taking advantage of the opportunities it provides?

The datacentre is the foundation upon which enterprises are built.

Cities of the future are smart - but what is it going to take for us to get there?

There are shifting definitions of identity management for enterprises that are connecting their supply chains across all possible touch points.

There was a time open source technology was ignored, if not distrusted, in the enterprise. Not anymore. Now it's the technology the C-suite turns to first. Not only is it more cost-effective, it's also where the cutting-edge breakthroughs are happening.

It's impossible to think of the world without software. It's foundational to almost every business, and, increasingly, our personal lives.

Local companies are missing a beat in not making better use of their data. They should see it as an asset that can add enormous value to their operations.

The global cloud industry is really gaining momentum, and with this growth comes a few changes.

The move to bring ERP into the cloud is transformative. It retains all the things it does well, but with few (if any) of its drawbacks.

Is Shadow IT finally at the stage where organisations should be embracing it rather than locking it away in a dark cupboard?

The supply chain is transforming. It's up to you to decide if these changes are for the better or the worse.