Industry Insight

Knowledge is power in customer service

Enabling contact centre staff to be more efficient and motivated enhances customer experience and helps retain and attract employees.

Thursday

The giant robot called IOT

The rise of a global IOT network is creating an exponentially growing, giant, Internet-connected global robot.

9 Oct

An agile leap into the future

Why a focus on outcomes is the key to agile success in the digital economy.

5 Oct

Race is on for the data science maestro

A skilled data scientist needs a wide range of skills, advanced qualifications and several years of business experience.

4 Oct

Bots set to multi-task in SA's insurance sector

Robotic process automation will make waves in the insurance market, offering cost savings, efficiencies and improved risk management.

1 Oct

Cloud and SD-WAN: a marriage made in heaven

SD-WAN technology stands ready to optimise the cloud and speed up access to applications.

28 Sep

Benefits, challenges of social BI

With social data becoming more available to BI teams, companies are now able to dig into the psychology of the customer.

Sep 11, 2018

Virtualisation horizon is fast-approaching

The factors accelerating network virtualisation are crystallising and companies need to get into gear.

Aug 29, 2018

How to prevent a mass exodus of IT talent

Here's how to mitigate unwanted collective turnover and manage IT talent retention during the reorganising of your IT unit.

Aug 28, 2018

Pinning down the elusive 'single customer view'

Understanding customers, their preferences and the ways these evolve allows companies to speak directly to them as individuals.

Aug 23, 2018

Shift to 'permit and control' shadow IT

IT departments are under increasing pressure to acknowledge shadow IT and go beyond merely sanctioning its use to actively supporting it.

Aug 22, 2018

Don't forget about real life intelligence

Examining the unintended consequence of forgetting people in the age of the machines.

Aug 14, 2018