Abandon the walled city: The crucial security call for 2021
The cyber security mesh will be a top strategic trend in 2021, and key to a responsive security and risk management approach which is modular and scalable.
Automation is central to healthy digital ecosystems
To enable an efficient digital ecosystem, users must be able to access and process the correct data, in a secure and compliant way, as swiftly as possible.
2021 contact centre trends everybody should be watching
Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.
Achieving digital transformation via shared services
Pre-COVID, the perception was that some processes simply could not be performed remotely, but this assumption has been re-examined through a digital viewfinder.
The digital transformation imperative for shared services
Omnipresent progressive technology developments have transported modern businesses and shared services into the new era of digital transformation.
Rolling into 2021: Prepare for more cyber security risk
Advanced tech will play an increasingly important role, not only in protecting against attacks, but also in helping cyber criminals engineer increasingly sophisticated attacks.
Why ERP projects fail faster than ever under lockdown
The speed at which companies found they must transform saw many take the first opportunity to upgrade to a cloud ERP solution.
Payments: Immediate challenges, long-term implications
The seismic shift caused by the COVID-19 pandemic has created a host of uncharted challenges as well as magnified obstacles in the payments industry.