Enabling contact centre staff to be more efficient and motivated enhances customer experience and helps retain and attract employees.
The rise of a global IOT network is creating an exponentially growing, giant, Internet-connected global robot.
Why a focus on outcomes is the key to agile success in the digital economy.
A skilled data scientist needs a wide range of skills, advanced qualifications and several years of business experience.
Robotic process automation will make waves in the insurance market, offering cost savings, efficiencies and improved risk management.
SD-WAN technology stands ready to optimise the cloud and speed up access to applications.
With social data becoming more available to BI teams, companies are now able to dig into the psychology of the customer.
The factors accelerating network virtualisation are crystallising and companies need to get into gear.
Here's how to mitigate unwanted collective turnover and manage IT talent retention during the reorganising of your IT unit.
Understanding customers, their preferences and the ways these evolve allows companies to speak directly to them as individuals.
IT departments are under increasing pressure to acknowledge shadow IT and go beyond merely sanctioning its use to actively supporting it.
Examining the unintended consequence of forgetting people in the age of the machines.