To take control of data privacy, companies must overcome the challenge of exponential data growth to discover and accurately classify all sensitive and personal data.

Buy-now-pay-later services increase in popularity and valuation, as the low-cost, multiple-instalment appeal of BNPL results in an astounding increase in such payments.

Data self-service is undoubtedly key to business agility, but the process must start with building a solid data culture in the organisation.

The increasing innovative use of artificial intelligence and knowledge management will ensure an integrated organisational capability in Society 5.0.

SA, and possibly Cape Town in particular, can become Africa's Silicon Valley, but we need to create an eco-system of support for all internet of things start-ups.

The management of the data landscape can quickly become a nightmare for even the most dedicated and skilled teams, due to the vastness and implications of the task.

The evolution of AppSec maturity is accelerated through tech deployments and requires a combination of automation, capabilities, people, processes and culture.

Customer experience, customer engagement, customer, customer, customer – the future of the contact centre pivots around people.

Companies should periodically re-evaluate their data warehouse approach and methodology, while avoiding the rabbit-hole of technology evaluation and selection.

Rein in radical expectations and analyse conditions unique to SA before planning for tech trends that will invigorate the medium-sized business space in 2022.

Human rights, security, economics and technology make up the base of the digital economy, so we need a globally agreed-upon, interoperable definition of personal data.

Application security, implemented via an appropriate AppSec programme, has never been more important, as digital shopping spikes over the festive season.

The fourth industrial revolution is characterised by a fusion of tech that is blurring the lines between the physical, digital and biological, creating endless possibilities.