White Papers
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White paper: Microsoft's security intelligence report is out

Get Microsoft's perspective on 2018 cybersecurity trends such as cryptocurrency mining, supply chain attacks, and phishing in the Security Intelligence Report

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White paper: The new rules of customer engagement

Customers want experiences marked by immediacy, personalisation and convenience.

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White paper: How to reduce complexity and get more value from IOT

IOT isn’t just a trend - it’s a key element of digital transformation strategies.

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White paper: The ultimate guide to omnichannel customer service

How to create seamless cross-channel experiences and win customers for life.

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Jul 19, 2019

Understanding the efficacy of enterprise solutions in the digital world

Using SMB solutions instead of the automation required in an enterprise is a flawed approach, and the long-term damage can be far-reaching.

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Jul 16, 2019

Storage strategies for long-term data retention

Taking a hybrid approach to LTR, such as combining on-premises storage with cloud, gives organisations the greatest flexibility, cost efficiency and management simplicity.

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Jul 3, 2019

White paper: NICE presents contact centre compliance 2019 survey

A survey executed by Vanson Bourne shares the concerns, challenges and plans for contact centres tackling compliance.

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Jun 25, 2019

White paper: Executive guide to the NTT Security 2019 Global Threat Intelligence Report

Improve your company’s resilience and embark on the journey to world-class cyber security.

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Jun 21, 2019

White paper: Digital transformation of tax administration

IOTA views incorporating the digital world within the taxpayer experience as the highest priority for tax administrations going forward.

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Jun 10, 2019

White paper: Realising the power of enterprise data

Data has the potential to transform businesses by creating new markets, growing revenue and driving fresh opportunities.