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Whitepaper: The state of workforce management

Workforce management is critical to an organisation's success, says NICE.

White paper: Elevating automation in the HR function

Embracing enterprise content management and business process automation to improve efficiency, streamline compliance and drive higher employee engagement.

White paper: 2017 Aspect Consumer Experience Survey

A US study probed the attitudes, preferences and behaviours regarding customer touchpoints and engagement within the context of self-service, says Aspect Software.

White paper: How much revenue will you save this year?

Service providers in the digital world must now contend with much higher levels of complexity when seeking solutions to reduce revenue leakage, says Amdocs.

Re-imagine your business in the age of AI at #ThinkJohannesburg

11 May

We are on the cusp of the next big shift in business architectures, driven by the pervasive application of AI and cognitive technologies to the core processes and workflows of organisations.

White paper: Four forces disrupting society, business and governments

Disruption is causing the decline of industrial-era businesses that can't or won't adapt, according to a Dimension Data white paper.

White paper: Data science is a team sport

Find out which skills are needed to build an effective data science team that can extract value from big data.

White paper: Securing the evolving enterprise network

The threat landscape is becoming increasingly dangerous, says Aruba Networks.

White paper: IBM X-Force Threat Intelligence Index 2018

26 Apr

The report highlights high-profile security events of 2017 and forecasts trends that will occur in 2018.

White paper: Customer engagement analytics portfolio

Apr 24, 2018

Customer experience has overtaken price and product as the key brand differentiator for consumers, says NICE.

White paper: Manage the lifecycle of every digital user

Apr 17, 2018

User Lifecycle Management overlays legacy systems to enable digital access for every user across core and new cloud services, says Amdocs in a White paper.

White paper: Top five cyber attack categories targeting the government sector

Apr 16, 2018

Cyber threats targeting the government sector have become a growing concern, according to IBM X-Force Security Incident Data.

White paper: Backup and disaster recovery

Apr 5, 2018

Veeam Software details what you need to know about data reduction techniques, in terms of backup and disaster recovery.