White Papers

White paper: Microsoft's security intelligence report is out

Get Microsoft's perspective on 2018 cybersecurity trends such as cryptocurrency mining, supply chain attacks, and phishing in the Security Intelligence Report


White paper: The new rules of customer engagement

Customers want experiences marked by immediacy, personalisation and convenience.


White paper: How to reduce complexity and get more value from IOT

IOT isn’t just a trend - it’s a key element of digital transformation strategies.


White paper: The ultimate guide to omnichannel customer service

How to create seamless cross-channel experiences and win customers for life.

Jul 19, 2019

Understanding the efficacy of enterprise solutions in the digital world

Using SMB solutions instead of the automation required in an enterprise is a flawed approach, and the long-term damage can be far-reaching.

Jul 16, 2019

Storage strategies for long-term data retention

Taking a hybrid approach to LTR, such as combining on-premises storage with cloud, gives organisations the greatest flexibility, cost efficiency and management simplicity.

Jul 3, 2019

White paper: NICE presents contact centre compliance 2019 survey

A survey executed by Vanson Bourne shares the concerns, challenges and plans for contact centres tackling compliance.

Jun 25, 2019

White paper: Executive guide to the NTT Security 2019 Global Threat Intelligence Report

Improve your company’s resilience and embark on the journey to world-class cyber security.

Jun 21, 2019

White paper: Digital transformation of tax administration

IOTA views incorporating the digital world within the taxpayer experience as the highest priority for tax administrations going forward.

Jun 10, 2019

White paper: Realising the power of enterprise data

Data has the potential to transform businesses by creating new markets, growing revenue and driving fresh opportunities.