White paper: Reveal hidden ROI with customer engagement analytics
White paper: Microsoft's security intelligence report is out
Get Microsoft's perspective on 2018 cybersecurity trends such as cryptocurrency mining, supply chain attacks, and phishing in the Security Intelligence Report
White paper: The new rules of customer engagement
Customers want experiences marked by immediacy, personalisation and convenience.
White paper: Competitive advantages of modernising your contact centre infrastructure
Transforming contact centres is essential to improving the customer experience.
White paper: How to reduce complexity and get more value from IOT
IOT isn’t just a trend - it’s a key element of digital transformation strategies.
White paper: The ultimate guide to omnichannel customer service
How to create seamless cross-channel experiences and win customers for life.
Understanding the efficacy of enterprise solutions in the digital world
Using SMB solutions instead of the automation required in an enterprise is a flawed approach, and the long-term damage can be far-reaching.
Storage strategies for long-term data retention
Taking a hybrid approach to LTR, such as combining on-premises storage with cloud, gives organisations the greatest flexibility, cost efficiency and management simplicity.
White paper: NICE presents contact centre compliance 2019 survey
A survey executed by Vanson Bourne shares the concerns, challenges and plans for contact centres tackling compliance.
White paper: Executive guide to the NTT Security 2019 Global Threat Intelligence Report
Improve your company’s resilience and embark on the journey to world-class cyber security.
White paper: Digital transformation of tax administration
IOTA views incorporating the digital world within the taxpayer experience as the highest priority for tax administrations going forward.
White paper: Realising the power of enterprise data
Data has the potential to transform businesses by creating new markets, growing revenue and driving fresh opportunities.