White paper: Digitalisation only possible with eyes wide open
White paper: Accelerate digital transformation in 11 steps
Businesses must change how they support and manage their technology.
White paper: ACESI Group presents platinum all-flash storage leasing services
Flash-based data reduction helps customers reduce their total cost of ownership while remaining competitive. [Local rep: Pinnacle]
White paper: Quality management as the cornerstone to customer service
Enghouse Interactive outlines the benefits of an effective quality management tool.
White paper: Reveal hidden ROI with customer engagement analytics
This tool can be extremely cost-effective when monitoring customer engagements across channels.
White paper: Microsoft's security intelligence report is out
Get Microsoft's perspective on 2018 cybersecurity trends such as cryptocurrency mining, supply chain attacks, and phishing in the Security Intelligence Report
White paper: The new rules of customer engagement
Customers want experiences marked by immediacy, personalisation and convenience.
White paper: Competitive advantages of modernising your contact centre infrastructure
Transforming contact centres is essential to improving the customer experience.
White paper: How to reduce complexity and get more value from IOT
IOT isn’t just a trend - it’s a key element of digital transformation strategies.
White paper: The ultimate guide to omnichannel customer service
How to create seamless cross-channel experiences and win customers for life.
Understanding the efficacy of enterprise solutions in the digital world
Using SMB solutions instead of the automation required in an enterprise is a flawed approach, and the long-term damage can be far-reaching.
Storage strategies for long-term data retention
Taking a hybrid approach to LTR, such as combining on-premises storage with cloud, gives organisations the greatest flexibility, cost efficiency and management simplicity.