This year's CX Summit focused on the power of the personal: customer journeys in the digital age. Held on 24 July at Focus Rooms in Sandton, the event featured a lineup of experts in the CX space and explored how to prioritise the basics during digital transformation — such as providing clear communication, responsive support and understanding customer needs — in order to foster long-term loyalty and trust.
#ITWebCX2025 #customerexperience #itwebevents
Please remember to subscribe to ITWeb’s YouTube channel. You can also find us on these social channels:
LinkedIn: https://www.linkedin.com/company/itweb
Facebook: https://www.facebook.com/ITWebZA/
X (Twitter): https://x.com/ITWeb
Instagram: https://www.instagram.com/itweblive/
TikTok: https://www.tiktok.com/@itweblive