This year's CX Summit focused on the power of the personal: customer journeys in the digital age. Held on 24 July at Focus Rooms in Sandton, the event featured a lineup of experts in the CX space and explored how to prioritise the basics during digital transformation — such as providing clear communication, responsive support and understanding customer needs — in order to foster long-term loyalty and trust. #ITWebCX2025 #customerexperience #itwebevents Please remember to subscribe to ITWeb’s YouTube channel. You can also find us on these social channels: LinkedIn: https://www.linkedin.com/company/itweb Facebook: https://www.facebook.com/ITWebZA/ X (Twitter): https://x.com/ITWeb Instagram: https://www.instagram.com/itweblive/ TikTok: https://www.tiktok.com/@itweblive
Published on 28 July 2025
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