Durable success requires legislative tightening paired with practical guidance and support, prioritising real-world effectiveness over formal compliance, says Sholane Sathu, founder of Navigate Compliance.
To prevent platform failures, financial services firms must shift testing focus from the vendor core to their customisaptions, says Tristan Brown, senior solutions consultant at Inspired Testing.
In 2026, success hinges on maturing data/AI efforts with scalable architectures, augmented analytics and robust governance, says Andreas Bartsch, head of innovation and services at PBT Group.
Public sector organisations are moving from experimental to operational cloud use, and the transition is bringing new risks with it, says Muzi Langa, MD of ManTK IT Solutions.
AI-assisted systems help doctors and nurses make safer, faster decisions by analysing medical data in real-time, says Henry Adams, country manager at InterSystems South Africa.
If companies enable human advisors with the right tools and information, AI can transform the service function from a cost centre into a strategic value multiplier, says Kelvin Brown, customer operations executive at Telviva.
A winning business case for AI in the contact centre starts by defining the target: efficiency, growth, cost savings or a combination, says Greg Jarvis, global customer success director at Connect.
Industry standards and regulations make SMS more valuable for brands and customers, says Richard Simpson, MD of BulkSMS.
Behavioural cyber resilience is the ability of your people to make secure decisions consistently, especially when conditions are messy, says Tony Christodoulou, founder and CIO/CISO at Cyber Dexterity.
AI isn’t a silver bullet, but it is a powerful tool when used with purpose, says Streicher Stegmann, executive at BBD.
SmartCare enables companies to confidently sweat their legacy Cisco assets until they can afford to upgrade, says Gail Holt, MD of Hardware Distribution.