The importance of personalisation in insurance

Businesses must ensure they understand the regulatory environment in which they operate, says Wendy Tembedza, senior associate at Webber Wentzel.

You have to use digital platforms to engage with customers or you’ll go out of business, says Calton Nhando, digital consultant at IndigoCube.

Insurers must be able to meet the digital needs of their customers to remain relevant, says Sune Ueckermann, operations manager at SilverBridge.

Cloud-hosted cyber security solutions offer protection on the edge, says George Senzere, pre-sales manager at ITD Global, Schneider Electric SA.

Multi-cloud environments are delivering expected and unbelievable gains, but background complexity can diminish returns quickly and erode digitisation gains, says Doug Woolley, GM of Dell Technologies South Africa.

Azure, the first of Microsoft’s intelligent cloud services to be delivered from the new data centres, will provide local insurers with significant opportunities, says Lee Kuyper, COO of SilverBridge Holdings. 

Ditching flashy extras and choosing open source containers are two of the ways to avoid cloud lock-in, says Peter Scheffel, chief digital officer of BBD.

Chief financial officers must go beyond their traditional roles and generate future currency by establishing the right technological foundations, says Gerrit Olivier, CEO of About IT.

Certain personality traits seem to make us more or less likely to fall prey to specific attacks or scams, says Anna Collard, MD and founder of Popcorn Training – a KnowBe4 company.

Leaders must look for advanced, purpose-built cloud security platforms, while moving away from traditional server security landscapes, says Stuart Hardy, director at OneSecure, distributor for Zscaler in Africa.

The amended Policyholder Protection Rules will impact long-term insurance, especially from a group risk perspective, says Annalie Terblanche, product manager at SilverBridge.