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Leveraging omnichannel can dramatically improve debt collection, customer service
It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.
Telviva
4:30
In2IT Technologies4 Apr

Transforming mindsets in learnerships for sustainable careers

Mentorships are crucial in giving students the real-world knowledge and soft skills they need to work with clients, says CG Selva Ganesh, VP and CEO SA at In2IT Technologies.

4:30
Fintechs4 Apr

Fintechs and traditional banks: Navigating the future of financial services

Traditional banks are key to the success of fintechs and won’t disappear, says Johan Gellatly, MD of Altron FinTech.

5:20
Vertiv3 Apr

Navigating the horizon for 2030: Will data centres keep up with digitalisation requirements?

The transformative potential of AI adoption is driving accelerated IT performance and reshaping infrastructure requirements, says Jon Abbott, technologies director and industry advisory for strategic clients in EMEA at Vertiv.

3:40
Galix3 Apr

Finding the balance between access to, security of data in a borderless world

The global, borderless nature of business introduces risk as there are multiple applications, systems and end points that represent potential vulnerabilities, says Ryan Boyes, GRC officer at Galix.

4:40
Vodacom Business3 Apr

When technology is not enough: Creating a cyber security strategy in a world where threats never sleep

The biggest difference between being technologically enabled and future secure is the incorporation of the human aspect of cyber security, says Kabelo Makwane, managing executive: cloud, hosting and security at Vodacom Business.

Vodacom
3:30
Symbiosys IT2 Apr

Solving SA’s paperless office myth

Documents like contracts, reports and invoices still require printing, often due to regulatory requirements, client preferences or the need for physical records, says says Heinrich Fourie, COO at Symbiosys IT.

3:50
Commvault28 Mar

Rethink data protection in today's threat landscape

Companies must start looking at including proactive approaches in their cyber defences that will actively defend against attacks, says Modeen Malik, principal systems engineer at Commvault.

3:30
TelecomsMar 28, 2024

ZTE leads the pack when it comes to telecoms tech

In 2024, 50G PON will become a massive development, says Xiang Wang, senior VP and chief strategy officer at ZTE.

4:40
4SightMar 28, 2024

The power of industry and mining cross-ecosystems in the digital era

ESG considerations are non-negotiable, and cross-ecosystem collaboration seamlessly aligns with ESG objectives, says Wilhelm Swart, Chief Operational Technologies Officer, 4Sight.

4:20
Managed File TransferMar 27, 2024

Moving to the cloud, are your file transfers keeping up?

The agility with which an enterprise can generate, disseminate and utilise information determines its competitive edge, says Harry Nicholson, product manager for automation at Blue Turtle.

2:30
Obscure TechnologiesMar 25, 2024

Obscure Technologies separates SD-WAN myth from fact

SD-WAN facilitates a centralised network management that incorporates hybrid WANs, thereby integrating diverse edge links, says Francois van Hirtum, CTO at Obscure Technologies.

3:00
4Sight Channel PartnersMar 22, 2024

Power of partner relationships: Driving success through collaboration

By collaborating with like-minded companies, businesses can amplify their capabilities, extend their reach and drive mutual growth, says Denzil Moorcroft, sales director at 4Sight Channel Partners.

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