A winning business case for AI in the contact centre starts by defining the target: efficiency, growth, cost savings or a combination, says Greg Jarvis, global customer success director at Connect.
Industry standards and regulations make SMS more valuable for brands and customers, says Richard Simpson, MD of BulkSMS.
Behavioural cyber resilience is the ability of your people to make secure decisions consistently, especially when conditions are messy, says Tony Christodoulou, founder and CIO/CISO at Cyber Dexterity.
AI isn’t a silver bullet, but it is a powerful tool when used with purpose, says Streicher Stegmann, executive at BBD.
SmartCare enables companies to confidently sweat their legacy Cisco assets until they can afford to upgrade, says Gail Holt, MD of Hardware Distribution.
One of the strongest value propositions for a modern cloud ERP is modular growth, says Rahana Vally, director at Brilliant Link.
Artificial intelligence shouldn’t just be powerful, it should be purposeful, says Augustine Tumi Mogashoa, director of IT and business continuity management specialist at ASQE.
Cloud maturity isn’t a fixed milestone – it’s an evolving goal, says Luke Bainbridge, channel manager – Azure Microsoft Division at Westcon-Comstor.
When routine transactions move seamlessly through digital channels, sales teams are freed to add value where it really matters, says Andrew Harris, chief sales and marketing officer, DCC Technologies.
For companies that depend on complex digital systems, escrow is no longer a niche technical precaution, it's a governance imperative, says Anthony Watson, CEO at ESCROWSURE.
As companies harness tools like OneDrive, Teams and SharePoint, they also drive a growing data governance headache within company, says Thys Fourie, COO at Exponant.