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4:40

New rules of customer engagement

Delivering a good CX requires an understanding of the rising expectations of today's customers and their rules of engagement.

4:20
May 2, 2019

Chatting with bots

We've become accustomed to encountering chatbots online, but it's still early days for the contact centre chatbot in South Africa.

4:50
Apr 5, 2019

I get by with a little help from a chatbot

Freshworks has taken an omnichannel approach to customer service, using chatbots to service simple requests and human interaction for more complex issues.