Johannesburg, 19 May 2020
Customer expectations are higher than ever before. Our recent survey of 3 000 global customers shows that 47% of them want more from brands than they did just two years ago. Delivering on these expectations can be a challenge, especially if your business is growing. If you’re facing this problem, artificial intelligence (AI) may be the answer to your most pressing customer service needs.
AI can help in providing intelligent, convenient and informed customer service at the time and channel of your customers’ choice.
A lot has already been written about how AI can transform virtually every aspect of doing business today, including customer service. This eBook will explore some of the benefits you can reap by incorporating AI into your customer service.
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