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Best practices to improve help desk performance
Build and maintain a knowledge base so users can find resolutions to common problems, resulting in fewer tickets being logged.
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eBook: The many faces of ITSM-driven business improvement
Seven real life stories from across the world.
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e-Book: Best way to map effects of application performance on business goals
The e-book helps you to come up with the right application performance-monitoring strategy, so your business delivers a steady performance.
ManageEngine expands its rapid-start Enterprise Service Desk solution footprint
This new capability in ServiceDesk Plus helps ManageEngine customers seamlessly and effortlessly extend service management best practices to all departments, says Rajesh Ganesan, vice-president at ManageEngine.