2:30

Loyalty programmes reflect rise of CX

The hybrid model loyalty programme offers the business a faster return on investment, says LoyaltyPlus.

2:50
Feb 28, 2020

Loyalty programmes: knowing what works

LoyaltyPlus stresses the importance of employee training, technology stakeholder involvement and the need to focus on user stories.

3:40
Jan 31, 2020

Businesses must consider loyalty programmes

Loyalty programmes facilitate the development of a relationship with each customer through multiple touch points in the organisation, says LoyaltyPlus.