Loyalty programmes reflect rise of CX

The hybrid model loyalty programme offers the business a faster return on investment, says LoyaltyPlus.

Feb 28, 2020

Loyalty programmes: knowing what works

LoyaltyPlus stresses the importance of employee training, technology stakeholder involvement and the need to focus on user stories.

Jan 31, 2020

Businesses must consider loyalty programmes

Loyalty programmes facilitate the development of a relationship with each customer through multiple touch points in the organisation, says LoyaltyPlus.