Retail professionals agree: 2020 will mark a significant year of development, with loyalty at the core of digital commerce.
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- 16. today The hybrid model loyalty programme offers the business a faster return on investment, says LoyaltyPlus.
- 28. today LoyaltyPlus stresses the importance of employee training, technology stakeholder involvement and the need to focus on user stories.
- 31. today Loyalty programmes facilitate the development of a relationship with each customer through multiple touch points in the organisation, says LoyaltyPlus.