TechForum
Outdated models, rising complexity and misaligned expectations are quietly eroding one of IT’s most critical functions, says Manqoba Masina, operations manager at Nkgwete IT Solutions.
TechForum
Beyond spreadsheets: Turning assets into verified, real-time intelligence
Asset management fails when reality moves faster than records, says Sagaren Kanniappen, COO of Nkgwete IT Solutions.
TechForum
Asset management: The silent backbone of enterprise IT governance
Modern, integrated asset management is no longer optional – it is a strategic enabler of operational resilience, says Sagaren Kanniappen, COO of Nkgwete IT Solutions.
TechForum
A modern IT service desk should be the interface between technology and human potential
A support ticket means someone is stuck, under pressure, trying to move forward. That’s where IT support really begins, says Manqoba Masina, operations manager at Nkgwete IT Solutions.