TechForum
Audit readiness shouldn’t require reconstructing the past. Good asset workflows create the evidence as events happen, says Vickash Bheem, head of technology at Nkgwete IT Solutions.
TechForum
Lessons from managing assets in high-pressure enterprise environments
The true measure of enterprise asset management the ability to demonstrate accountability throughout every stage of an asset’s life cycle, says Vickash Bheem, head of technology at Nkgwete IT Solutions.
TechForum
Self-service at scale: How intelligent chatbots are reshaping enterprise IT support
The future of support isn’t about handling more tickets. It’s about creating fewer reasons to log them in the first place, says Manqoba Masina, operations manager at Nkgwete IT Solutions.
TechForum
Why service desks are failing in large organisations
Outdated models, rising complexity and misaligned expectations are quietly eroding one of IT’s most critical functions, says Manqoba Masina, operations manager at Nkgwete IT Solutions.