The future of support isn’t about handling more tickets. It’s about creating fewer reasons to log them in the first place, says Manqoba Masina, operations manager at Nkgwete IT Solutions.
Timeline
2026
June
- 29.
May
- 21. Outdated models, rising complexity and misaligned expectations are quietly eroding one of IT’s most critical functions, says Manqoba Masina, operations manager at Nkgwete IT Solutions.
April
- 21. Asset management fails when reality moves faster than records, says Sagaren Kanniappen, COO of Nkgwete IT Solutions.
February
- 23. Modern, integrated asset management is no longer optional – it is a strategic enabler of operational resilience, says Sagaren Kanniappen, COO of Nkgwete IT Solutions.
January
- 29. A support ticket means someone is stuck, under pressure, trying to move forward. That’s where IT support really begins, says Manqoba Masina, operations manager at Nkgwete IT Solutions.