3:30
Sep 3, 2019

Analytics unlocks big data's potential

Contact centre operators must apply intelligence to customer data to create a rich, unified view of the consumer, says Deon Scheepers, customer engagement executive at Pivotal Data.

3:40
Aug 21, 2019

Generational engagement preferences force contact centres to respond

Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.

Pivotal on Demand simplifies contact centre deployments
The Pivotal Data platform is a pay-per-use, plug-and-play fully hosted contact centre solution.
20 Jun 2019