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Knovation becomes authorised Google Cloud Platform partner to elevate offering
Knovation can now exploit market opportunities by converging its mobility and data analytics solutions through its new enterprise-grade, cloud-enablement capabilities, says William Hardie, Managing Director of Knovation Solutions.
3:30
Analytics unlocks big data's potential
Contact centre operators must apply intelligence to customer data to create a rich, unified view of the consumer, says Deon Scheepers, customer engagement executive at Pivotal Data.
3:40
Generational engagement preferences force contact centres to respond
Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.
Pivotal on Demand simplifies contact centre deployments
The Pivotal Data platform is a pay-per-use, plug-and-play fully hosted contact centre solution.