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Pivotal Data accelerates digital transformation, enabling WFH customer solutions
Within days of the lockdown announcement, Pivotal Data enabled several of its customers and their staff to effectively and efficiently work from home and sustain their operations.
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Knovation becomes authorised Google Cloud Platform partner to elevate offering
Knovation can now exploit market opportunities by converging its mobility and data analytics solutions through its new enterprise-grade, cloud-enablement capabilities, says William Hardie, Managing Director of Knovation Solutions.
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Analytics unlocks big data's potential
Contact centre operators must apply intelligence to customer data to create a rich, unified view of the consumer, says Deon Scheepers, customer engagement executive at Pivotal Data.
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Generational engagement preferences force contact centres to respond
Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.