3:00
Dec 5, 2019

Knovation becomes authorised Google Cloud Platform partner to elevate offering

Knovation can now exploit market opportunities by converging its mobility and data analytics solutions through its new enterprise-grade, cloud-enablement capabilities, says William Hardie, Managing Director of Knovation Solutions.

3:30
Sep 3, 2019

Analytics unlocks big data's potential

Contact centre operators must apply intelligence to customer data to create a rich, unified view of the consumer, says Deon Scheepers, customer engagement executive at Pivotal Data.

3:40
Aug 21, 2019

Generational engagement preferences force contact centres to respond

Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.