Press release Client content
3:40
Aug 21, 2019

Generational engagement preferences force contact centres to respond

Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.

Pivotal on Demand simplifies contact centre deployments
The Pivotal Data platform is a pay-per-use, plug-and-play fully hosted contact centre solution.
20 Jun 2019
5:00
Apr 24, 2019

AI reshapes CX in the age of digitisation

A multidimensional approach to CX design is needed, where AI sits at the heart of a contact centre's CX capabilities, says Deon Scheepers, customer engagement executive at Pivotal Data.