Press release Client content

Timeline

2019

September

  • 03.
    Contact centre operators must apply intelligence to customer data to create a rich, unified view of the consumer, says Deon Scheepers, customer engagement executive at Pivotal Data.

August

June

April

  • 24.
    A multidimensional approach to CX design is needed, where AI sits at the heart of a contact centre's CX capabilities, says Deon Scheepers, customer engagement executive at Pivotal Data.
  • 09.
    Integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.

March

  • 27.
    Implementing intelligent technologies empowers contact centres to accommodate shifting consumer engagement preferences, says Deon Scheepers, customer engagement executive at Pivotal Data.
  • 08.
    An incremental approach to cloud adoption, considering costs, scale and governance implications, ensures digital transformation success, says Bruce Arnold, CEO of Pivotal Data.