How to develop and deliver messaging solutions that enhance customer experience – fast

To be competitive, organisations must deliver effective and efficient messaging solutions across multiple communications channels, says Uffe Jes Hansen, VP MEA at SAP Digital Interconnect.

Jul 16, 2020

Multichannel customer communications made simple with CPaaS

Communications platform as a service can help create a personalised dialogue with your customer at the right time.

Jun 4, 2020

COVID-19 driving more call centres into the cloud

Because agents access the call centre solution using a Web browser, all they need is a stable Internet connection and a laptop.