Outsourcing and Managed Services
COVID-19 driving rapid growth in CPaaS market
There has been a surge in demand for communications platform as a service, with the global CPaaS market projected to reach US$17.2 billion in 2023.
CX
Frictionless engagement with contact centres
Companies wanting to survive the pandemic’s fallout have to accelerate the pace at which they move to frictionless customer engagement, says SAP Digital Interconnect.
TechForum
Key lessons from my intrapreneurship journey
Becoming an intrapreneur helped me address customer needs, grow our business and motivate my team, says Rohit Tripathi, chief product officer and head of GTM at SAP Digital Interconnect.
Enterprise
CPaaS delivers successful developer, customer experiences
Communications platform as a service drives the connections between the enterprise, people and things.