Timeline

2020

October

September

July

June

  • 04.
    Because agents access the call centre solution using a Web browser, all they need is a stable Internet connection and a laptop.
  • 02.
    The SAP Digital Interconnect group is offering free 30-day trials for a three-month period for two of its services.

May

April

March

  • 23.
    A CPaaS offering will provide developers with APIs, sample code and software tools, as well as support through the process of implementation, says Manpreet Kaur, head of Social Engagement at SAP Digital Interconnect.

January

  • 20.
    When scaling an IOT solution, not only will the number of devices increase, but the geographic scope expands – and this brings problems with coverage.
  • 17.
    The most common factor holding enterprises back from adopting CPaaS is the existence of legacy systems, says SAP Digital Interconnect.