New generations of IT systems are not only functionally capable of far more than their predecessors, but failure to implement them could have negative implications for the business.
Digitising communications processes through the implementation of cloud-based electronic document signature solutions reduces paper wastage and minimises their environmental impact.
Conversational AI is increasingly being used in the financial sector to improve efficiency in contact centres as well as to protect customers and agents from falling victim to fraud.
Mimecast published a global survey of 742 cyber security professionals: “State of Ransomware Readiness: Facing the Reality Gap” report.
The solution is an integrated, digital employee experience platform that places the employee front and centre.
According to KPMG, today’s CEOs recognise that digital lies at the heart of how companies can create new sources of value.
A 2021 Cloud Security report revealed that while adoption of cloud computing continues to surge, security concerns are also increasing.
Of particular concern is the growing use and sophistication of deepfake technology, says Nuance.
It’s not unusual for hackers to use the e-mail addresses of trusted or high-level employees like school principals to send spoof attacks.
Cloud applications proved their worth in the speed at which changes could be made, innovations introduced and supported, and generally in keeping businesses running.
By drawing on AI’s data matching and analytical power and its tolerance of inaccuracies, customer data platforms can collect data from all existing legacy systems.
A combination of CX technologies can contribute to making human agents more effective by enabling them to handle several customer conversations at once instead of being focused on a single conversation.