SITA’s role is to consolidate and coordinate the State’s information technology resources to achieve cost savings through scale, increase delivery capabilities and enhance interoperability.

The organisation is committed to leveraging Information Technology (IT) as a strategic resource for government, managing the IT procurement and delivery process to ensure that the South African government gets value for money, increased productivity; qualitative solutions, services and products; and uses best practice IT approaches in its modernisation and the delivery of services to all citizens.

SITA currently offers end-to-end solutions across a complete spectrum of IT services to multiple national, provincial and local government departments.

SITA views ICT’s as a national socio-economic game changer; through which ICT investment must be equated with growth, impact and citizen satisfaction. The organisation’s value proposition, ensures that it drives the progress of a connected government; that it supports government with secure and well maintained IT infrastructure, and that its outputs and outcomes are measured through quantifiable public service delivery interventions.

Vision

"To be the leading information and communications technology (ICT) agency in public service delivery."

Mission

"To render an efficient and value-added ICT service to the public sector in a secure, cost-effective and integrated manner, contributing to service delivery and citizen convenience."

Values

CUSTOMER-CENTRICITY - Exceed customer expectations by providing the best appropriate services and solutions.

INNOVATION - Pursue innovation by demonstrating thought leadership and proactive behaviour on the use of ICT to enhance public service delivery.

INTEGRITY - Conduct our business with integrity at all times to inculcate a culture of honesty, respect and accountability among all our employees.

AGILITY - Be adaptive and responsive in an evolving environment in order to maintain relevance and competitive advantage.

COLLABORATION - Cooperate and support each other in pursuit of our shared goals to achieve synergies and greater productivity.

EMPATHY - Understand and support each other in our different perspectives.

Timeline

2025

November