Artificial Intelligence
With the right tools, AI agents can now do more than just answer questions – they can guide customer journeys, says Smartz Solutions.
TechForum
Fraud in SA: The problem we’re still not solving
Just as fingerprints or facial recognition identify physical uniqueness, voiceprints can authenticate individuals in a non-invasive way during live interactions, says Vanda Dickson, business development manager at Smartz Solutions.
TechForum
We’ve been measuring voice all wrong
Reducing calls doesn’t necessarily mean improving the experience, says Vanda Dickson, business development manager at Smartz Solutions.
TechForum
Why voice still anchors customer experience in SA
Voice is still the primary channel customers use when they need something resolved or when things go wrong, says Vanda Dickson, business development manager at Smartz Solutions.