CX
10 hours ago

Shaping the future of SA’s contact centres: Why your voice matters

ContactBabel has launched its first in-depth research programme dedicated to the South African contact centre market.

Artificial Intelligence
26 Aug

Why AI in the contact centre is only as good as your strategy

Without the right strategy, processes and culture in place, even the most sophisticated AI solution will underperform, says Smartz Solutions.

Channel
Jun 18, 2025

Smartz Solutions, Merchants announce strategic partnership to power end-to-end CX success in SA

The Smartz Solutions platform, which integrates digital and voice channels, AI-driven features and advanced analytics, is being deployed within Merchants’ ecosystem.