CX
While automation and online tools will continue to grow, voice interactions remain central in markets where relationships drive business.
CX
Inside SA’s contact centre boom: Our hidden global advantage
Organisations now choose South Africa not just because it is affordable, but because it delivers value, says Smartz Solutions.
TechForum
CX leadership 101: Eat your own dog food
You can’t fix what you’ve never experienced, says Vanda Dickson, business development manager at Smartz Solutions.
TechForum
Yes, we’re getting ahead of ourselves: AI in customer engagement channels
When you put advanced technology on top of weak process design, you’ll get expensive chaos, says Vanda Dickson, business development manager at Smartz Solutions.