TechForum
Just as fingerprints or facial recognition identify physical uniqueness, voiceprints can authenticate individuals in a non-invasive way during live interactions, says Vanda Dickson, business development manager at Smartz Solutions.
TechForum
We’ve been measuring voice all wrong
Reducing calls doesn’t necessarily mean improving the experience, says Vanda Dickson, business development manager at Smartz Solutions.
TechForum
Why voice still anchors customer experience in SA
Voice is still the primary channel customers use when they need something resolved or when things go wrong, says Vanda Dickson, business development manager at Smartz Solutions.
CX
Call vs online support: When do people still pick up the phone?
While automation and online tools will continue to grow, voice interactions remain central in markets where relationships drive business.