Just as fingerprints or facial recognition identify physical uniqueness, voiceprints can authenticate individuals in a non-invasive way during live interactions, says Vanda Dickson, business development manager at Smartz Solutions.
Timeline
2026
May
- 20.
- 11. Reducing calls doesn’t necessarily mean improving the experience, says Vanda Dickson, business development manager at Smartz Solutions.
February
- 18. Voice is still the primary channel customers use when they need something resolved or when things go wrong, says Vanda Dickson, business development manager at Smartz Solutions.