Even in a world dominated by digital communication, the human voice still matters.
Timeline
2026
August
- 31.
- 28. Research on perceived listening has repeatedly connected the feeling of being heard with stronger relationship quality.
- 27. The experience a customer lives through and the experience they later remember are not always the same.
- 26. With the right tools, AI agents can now do more than just answer questions – they can guide customer journeys, says Smartz Solutions.
May
- 20. Just as fingerprints or facial recognition identify physical uniqueness, voiceprints can authenticate individuals in a non-invasive way during live interactions, says Vanda Dickson, business development manager at Smartz Solutions.
- 11. Reducing calls doesn’t necessarily mean improving the experience, says Vanda Dickson, business development manager at Smartz Solutions.
February
- 18. Voice is still the primary channel customers use when they need something resolved or when things go wrong, says Vanda Dickson, business development manager at Smartz Solutions.