Without the right strategy, processes and culture in place, even the most sophisticated AI solution will underperform, says Smartz Solutions.
Timeline
2025
August
- 26.
June
- 18.The Smartz Solutions platform, which integrates digital and voice channels, AI-driven features and advanced analytics, is being deployed within Merchants’ ecosystem.
April
- 30.Modern customer expectations demand flexibility – omnichannel support, fast response times and personalised engagement across multiple platforms, says Henry Mc Cracken, CEO of Smartz Solutions.
March
- 24.African businesses have been trapped in a cycle of dependency on legacy technology providers, locked into excessive fees, restrictive contracts and inflexible systems, says James Guthrie, founder of Smartz Solutions.
- 18.The companies say the collaboration will see them deliver scalable, future-ready and cost-effective communication solutions.
February
- 17.Contact centres relying on outdated technology are not just falling behind – they are actively losing customers, revenue and the ability to compete, says James Guthrie, founder of Smartz Solutions.
January
- 14.Smartz Solutions' contact centre platform is priced in ZAR and designed with the African market in mind.