Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.
Timeline
2024
April
- 3.
February
- 21. Customer-agent matching employs advanced algorithms, machine learning and sentiment analysis to pair customers with the most suitable agents, says Leon Katzke, chief software officer at Smartz Solutions.
- 14. The key to transforming employee experiences in contact centres lies in moving beyond mere task allocation.