TechForum
If companies enable human advisors with the right tools and information, AI can transform the service function from a cost centre into a strategic value multiplier, says Kelvin Brown, customer operations executive at Telviva.
CX
Build your roadmap to exceptional customer experiences - Register for the webinar
Telviva is hosting a webinar, The Future of Customer Experience, on 16 October at 11:00 SAST.
TechForum
Telviva to help brands deliver enhanced CX with focus on AI, integrations, customer insights
Telviva One brings all channels into one intuitive platform, creating a single pane of glass for a frictionless workflow, says Clara Wicht, head of product and marketing at Telviva.
TechForum
How omnichannel communication, automation are helping businesses have better conversations
There's a clear preference among modern customers for multiple options beyond phone calls when it comes to communicating with companies, says Rob Lith, chief commercial officer at Telviva.