Telviva's Call2Teams helps businesses reduce cost, complexity by enabling native voice calling within Microsoft Teams

AI is playing an increasingly important role in driving customer and staff engagement by automating routine tasks and enhancing personalisation, says David Meintjes, CEO of Telviva.

Customers are not forced to endure a customer experience that is characterised by clutter or unnecessary friction, says Kelvin Brown, customer operations executive at Telviva.

A thorough customer journey map takes into account the full view of systems, processes and people, says Martie De Beer, CCaaS executive at Telviva.