Telviva to help brands deliver enhanced CX with focus on AI, integrations, customer insights

There's a clear preference among modern customers for multiple options beyond phone calls when it comes to communicating with companies, says Rob Lith, chief commercial officer at Telviva.

Telviva One’s international communication platform allows users to switch between UK and South African communication personas and present local numbers in each country.

As customer communication requirements evolve, businesses must be able to support the channel of their customers' choice and enable consumers to self-service, says Martie de Beer, CCaaS executive at Telviva.