Zestlife’s turns around contact centre by optimising Telviva investment
Challenges that were resolved included dropped calls, long wait times and no customer context visibility for agents.
Telviva revs up its all-in-one communication platform Telviva One
Telviva bundles its add-ons, as well as crucial CRM integration, into a single, cost-effective Telviva One Premium subscription.
Leveraging omnichannel can dramatically improve debt collection, customer service
It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.
Telviva's managed contact centre service ensures value for omnichannel investments
Telviva has designed a service experience ecosystem for its contact centre customers geared towards delivering a full service to a company that runs a contact centre, says Kelvin Brown, director at AnD Communications.