Telviva is hosting a webinar, The Future of Customer Experience, on 16 October at 11:00 SAST.
Timeline
2025
October
- 8.
September
- 11. Telviva One brings all channels into one intuitive platform, creating a single pane of glass for a frictionless workflow, says Clara Wicht, head of product and marketing at Telviva.
August
- 6. There's a clear preference among modern customers for multiple options beyond phone calls when it comes to communicating with companies, says Rob Lith, chief commercial officer at Telviva.
June
- 24. Telviva One’s international communication platform allows users to switch between UK and South African communication personas and present local numbers in each country.
May
- 19. As customer communication requirements evolve, businesses must be able to support the channel of their customers' choice and enable consumers to self-service, says Martie de Beer, CCaaS executive at Telviva.
March
- 18. The Call2Teams solution eliminates the need for expensive additional voice licences and reduces complex and costly implementation processes, says Telviva.
January
- 28. AI is playing an increasingly important role in driving customer and staff engagement by automating routine tasks and enhancing personalisation, says David Meintjes, CEO of Telviva.