As customer communication requirements evolve, businesses must be able to support the channel of their customers' choice and enable consumers to self-service, says Martie de Beer, CCaaS executive at Telviva.
Timeline
2025
May
- 19.
March
- 18.The Call2Teams solution eliminates the need for expensive additional voice licences and reduces complex and costly implementation processes, says Telviva.
January
- 28.AI is playing an increasingly important role in driving customer and staff engagement by automating routine tasks and enhancing personalisation, says David Meintjes, CEO of Telviva.