There's a clear preference among modern customers for multiple options beyond phone calls when it comes to communicating with companies, says Rob Lith, chief commercial officer at Telviva.
Timeline
2025
August
- 6.
June
- 24.Telviva One’s international communication platform allows users to switch between UK and South African communication personas and present local numbers in each country.
May
- 19.As customer communication requirements evolve, businesses must be able to support the channel of their customers' choice and enable consumers to self-service, says Martie de Beer, CCaaS executive at Telviva.
March
- 18.The Call2Teams solution eliminates the need for expensive additional voice licences and reduces complex and costly implementation processes, says Telviva.
January
- 28.AI is playing an increasingly important role in driving customer and staff engagement by automating routine tasks and enhancing personalisation, says David Meintjes, CEO of Telviva.