The decision to bring voice into the Teams environment is the next step towards resilient, cost-effective and insight-rich communication, says Rob Lith, chief commercial officer at Telviva.
Timeline
2026
March
- 6.
January
- 22. If companies enable human advisors with the right tools and information, AI can transform the service function from a cost centre into a strategic value multiplier, says Kelvin Brown, customer operations executive at Telviva.