CX
Quality, cost-effective customer service remains key to business success. Cloud ACS offers ISPs a tool to ensure that customer challenges are solved rapidly and efficiently – reducing costly callouts while improving the customer experience.
TechForum
Smart solutions for safety in high-hazard critical industries
IOT technologies can connect people, equipment and environmental conditions into a single integrated safety ecosystem, says Quentin Daffarn, CEO at UC-Wireless.
Health tech
Fundamentals of improving patient care
Technology can be used to manage and automate workflows, providing staff with more time to deliver quality care to patients.
Retail Technology
Smart retail unlocked: Five hurdles SA retailers must overcome in 2025
To stay competitive in the retail space, UC‑Wireless recommends an omnichannel experience across in-store and mobile platforms.