Businesses can manage customer contacts and conversation history inside the same system they already use to make and take calls.
Timeline
2026
October
- 22.
September
- 10. The new capability turns live voice calls into searchable, structured text the moment a conversation happens.
August
- 12. United Telecoms has now built a direct connection to the WhatsApp Business platform using Meta's official API, removing that middle layer for businesses that choose it.
July
- 23. The AI voice agent platform is available through the United Voice Cloud ecosystem.
January
- 20. United Telecoms has unveiled the United Voice Cloud MS Teams Phone System.