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The State of CX in South Africa:
What's next?
How to stay ahead in a CX battlefield

Register

Tuesday 24 May 2022 | Online
A complimentary ITWeb Webinar brought to you in partnership with Freshworks

Register for the Webinar

Date: 24 May 2022

Time: 11:00 (GMT+2)

Duration: 1 hour

CX is a business battlefield: learn how to win in 2022

Customer experience (CX) is the new battlefield for business, and conditions are changing all the time.

Freshworks, in partnership with ITWeb, invites you to this webinar to learn how the market and customer expectations have changed over the past year, and how your business should adapt to stay ahead in the CX war.

You will be first to hear the results of the 2022 State of CX in South Africa Survey, carried out by Freshworks in partnership with ITWeb. This survey examines how customer service expectations have changed over the past year, what drives local customer satisfaction today, and local expectations of how AI powered chatbots will improve customer service.

Get expert analysis of how South Africa compares with the rest of the world, learn how global service leaders are adapting to meet changing expectations, and hear our predictions of what to expect next in the war for market share.

You will also discover Freshdesk solutions to enable your business to adapt to a changing market and align with customer expectations.

Why should you attend?

Be first to hear the findings of the State of CX in South Africa survey

Learn what changing market conditions and customer expectations mean for your business

Hear expert analysis of how South African expectations and CX compares with the rest of the world

Discover Freshdesk solutions to take your CX to the next level

Agenda

Agenda
11:00

Welcome

James Francis, writer and ITWeb Brainstorm contributor

11:05

Changing customer expectations and environment in South Africa

11:20

The State of CX in South Africa in 2022

Vivek Ethiraj, Solution Engineering, MEA, Freshworks

11:35

The Freshdesk solution

Vivek Ethiraj, Solution Engineering, MEA, Freshworks

11:45

Q&A

James Francis, writer and ITWeb Brainstorm contributor

11:55

Closing

James Francis, writer and ITWeb Brainstorm contributor

Speakers
Who should attend?

If you are a professional tasked with customer service, this event is for you, including:

CXOs, CIOs, CFOs, CEOs, Contact Centre Directors and managers, Business Support Directors, Heads of Customer Care/Experience/Relations, Chief Customer Officers

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Event Sponsor

About Freshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We believe your business deserves better software – software that’s ready to go, easy to set up and use, and requires minimal customisation – backed by our world-class support. Today, over 40 000 customers trust our software to run their business.

Visit: www.freshworks.com