Nov 15, 2018

White paper: Five real-world examples of analytics-driven quality management

Impacting business initiatives and achieving contact centre goals.

Oct 22, 2018

White paper: NICE Quality Central + Nexidia

When powered by Nexidia Analytics, NICE Quality Central captures, sorts and scores 100% of agents' interactions on every channel.

Aug 10, 2018

eBook: Understanding customer experience management

It is more important than ever to understand, nurture and manage your customers' experience along the continuum of their customer journey.


Forrester Research recognises NICE Nexidia

The company was selected as a leader in AI-fuelled speech analytics.

May 24, 2018

Whitepaper: The state of workforce management

Workforce management is critical to an organisation's success, says NICE.

Apr 24, 2018

White paper: Customer engagement analytics portfolio

Customer experience has overtaken price and product as the key brand differentiator for consumers, says NICE.