Apr 4, 2019

White paper: Getting customer satisfaction right with AI speech analytics

Technology advances in speech and language processing can help you hear what your customers are really saying.

Feb 18, 2019

NICE receives Gartner recognition

The company was named a 'Leader' in the Gartner Magic Quadrant for Workforce Engagement

Nov 15, 2018

White paper: Five real-world examples of analytics-driven quality management

Impacting business initiatives and achieving contact centre goals.