NICE RPA named a leader two years in a row
NICE scored a leadership position for its RPA portfolio offering, which includes solutions for both unattended and attended automation.
White paper: NICE presents contact centre compliance 2019 survey
A survey executed by Vanson Bourne shares the concerns, challenges and plans for contact centres tackling compliance.
White paper: Getting customer satisfaction right with AI speech analytics
Technology advances in speech and language processing can help you hear what your customers are really saying.
NICE receives Gartner recognition
The company was named a 'Leader' in the Gartner Magic Quadrant for Workforce Engagement